- Chief Transformation Officer & SVP, Student Experience, Laureate Education
Steven Tom is the Chief Transformation Officer & SVP, Student Experience at Laureate Education. For Laureate’s $650M online division, he shapes the organization’s strategy, leads digital transformation and product innovation, prioritizes the technology roadmap, oversees student support operations, and drives efforts to improve student retention.
Previously, Steven was Senior Vice President of Analytics, Innovation, and Learning at TESSCO Technologies, serving on the executive leadership team and as a public company officer for the enterprise. He led the inception of the company’s IoT (Internet of Things) business, revamped its program management offering, and led the monetization of TESSCO’s data to realize millions from predictive analytics, pricing optimization, and business intelligence.
As a management consultant with Deloitte’s Strategy practice, Steven led teams to conceive and implement growth strategies across multiple industries, launching new consumer products, revamping product portfolio strategies, improving bottom-line margins, and crafting revenue growth imperatives for Fortune 500 clients.
He has also led Marketing Strategy for the Americas, serving on the North American executive team at the world’s largest modular building company and has led IT Consulting teams as a project leader with KPMG Consulting (BearingPoint).
Steven obtained his MBA from the MIT Sloan School of Management and his bachelor’s degree in both Information Technology and Marketing from the University of Maryland. He serves on the boards of the International Youth Foundation and the World Trade Center Institute in Baltimore.
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